Refund policy

MAH HAUS STUDIOS — REFUND POLICY (PRINTIFY MADE-TO-ORDER)

Effective Date: 1/1/2026

MAH Haus Studios products are made-to-order through our production partner (Printify). Each item is created specifically for your order, which is why we keep our refund policy straightforward and transparent.

1) Made-to-Order = Final Sale

Because items are produced on demand, we do not accept returns or refunds for:

  • Change of mind / buyer’s remorse

  • Ordering the wrong size, color, or style

  • Preference issues (e.g., “I expected it to look different”)

  • Minor variations in print placement or color that can occur during production

  • Shipping delays after the order has been handed to the carrier

  • Incorrect address entered at checkout

Please double-check product details and size charts before purchasing.

2) We Cover Defects, Damage, and Wrong Orders

If your order arrives damaged, defective, misprinted, or incorrect, we’ll fix it with a free replacement or a refund.

To qualify, contact us within 7 days of delivery and include:

  • Your order number

  • Clear photos showing:

    • the issue close-up

    • the full item

    • the packaging (if damage occurred in transit)

3) Lost Packages & Delivery Problems

  • If tracking shows delivered but you didn’t receive it, first check with your household, building office, and carrier.

  • If a package appears lost in transit, contact us and we’ll help initiate the appropriate claim and resolution.

4) Cancellations & Changes

Orders move into production quickly.

  • Cancellation or changes must be requested within 2 hours of purchase

  • After that window, we may not be able to stop production and the order becomes final

5) Refund Timing

Approved refunds are processed within 5–10 business days after approval. Banks and payment providers may take additional time to post the refund.

6) How to Contact Us

Email: [your support email]
Subject: Order Issue — #______
Include: order number + photos + brief description of the issue.

Made-to-order (Printify). Final sale.
Damaged/defective/wrong item? We’ll replace it fast.